Agenda

8:00am to 8:45am
Registration and breakfast
Check-in at registration outside the Orion Ballroom and join us for a continental breakfast. 
8:45am to 9:00am
Welcoming remarks
Speaker: Neil Sutton, Editor, SP&T News
9:00am to 10:00am
5 Technological Forces Changing Physical Security
Learn how the cloud, mobile, big data, the Internet of Things (IoT), and social media are driving change in the physical security industry, based on Steve's 2017 book The Five Technological Forces Disrupting Physical Security. Get guidance on how these forces are affecting your customers, and the role you play in ensuring a smooth transition to the digital age of physical security.

The session will cover topics including:
Five measurements to incorporate when collaborating on a security strategy with your customers
Best practices for tracking and monitoring employees, visitors and contractors by location
How to incorporate mobile into your customers' physical security program
How IoT devices are impacting the security of your customers' facilities

Speaker: Steve Van Till, Co-Founder, President & CEO of Brivo
10:00am to 10:15am
Coffee and networking break
10:15am to 11:15am
Picking up the money you're leaving on the table
Bob Harris of Attrition Busters will share his successful and easy-to-implement insights on how to capitalize on opportunities the majority of security dealers are simply overlooking every single day. This interactive one-hour educational session will stimulate enthusiasm in owners, managers, sales people, field technicians, office staff and every single employee in your business! Attending this session with provide compelling takeaways to increase your revenue immediately and will empower every attendee with numerous ways to create the kind of added value that makes customers feel they are not paying you enough for the service you deliver!

Speaker: Bob Harris, Attrition Busters
11:15am to 12:15pm
Keynote session: Aru Bala, president, Canada, ADT
Aru Bala, president of ADT’s Canadian division and senior vice-president, corporate strategic transformation, will address some of the leading trends in home and commercial security today and outline his vision of what will drive the industry forward as it embraces new technology, techniques, opportunities and customers.
12:15pm to 1:00pm
Lunch and networking
1:00pm to 1:45pm
The State of the Industry
In this panel discussion, experts discuss everything from technology trends to RMR opportunities to the changing needs, desires, buying habits and demands of Canadian consumers. Expect to hear about: DIY, the future of monitoring, equipment options, home automation, and more.

Moderator: Neil Sutton, editor, SP&T News

Panelists: Victor Harding, Harding Security; Sean O’Leary, SafeTech Alarm Systems; Daniel Demers, GardaWorld; Peter Garnham, PG Security Associates
1:45pm to 2:45pm
Beating the DIY's at Their Own Game
Security end users aren’t shy to tell security companies exactly what they want and what they are missing when dealing with the DIY providers. They are also willing to share what is missing when dealing with professional security companies. Bob Harris will discuss effective ideas to help your security/alarm company stand apart from every DIY provider and every other company selling the same products and services. Specifically designed for security/alarm company owners, managers and sales teams, session takeaways includes: Best practices and what makes one company a better choice regardless of low price competitors; and how to draw the kind of attention to your company that money follows. Specific examples of what makes your brand stick in customer's heads where they cannot shake you out, and how doing so leads to increased sales and retention.

Speaker: Bob Harris, Attrition Busters
2:45pm to 3:05pm
Coffee break and networking
3:05pm to 4:00pm
Building a successful security enterprise
Craig Campbell got his start in the security industry at age 17 and within five years had formed a plan to start his own company — one that grew into a North American guarding operation, Total Security Management, that employed almost 3,000 people. After selling the Canadian assets of TSM, Campbell refocused his efforts on other ventures, but recently came back to security full force and is now leading a group of companies that provide home security, integration services, locksmithing and more. Campbell will talk about his journey, his views on how to be successful in security, and what might be next.

Speaker: Craig Campbell, CEO, Avante Logixx

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