8:00am to 8:45am
Registration and breakfast
Check-in at registration outside the Orion Ballroom and join us for a continental breakfast. 
8:45am to 9:00am
Welcoming remarks
Speaker: Neil Sutton, Editor, SP&T News
9:00am to 10:00am
Connected Homes: Market Forecast, Trends, Opportunities and the Impact of DIY on the Security Industry
The connected home industry has changed dramatically over the past five years. Over that period of time, we have observed consolidation among traditional alarm monitoring companies, the emergence of DIY products and services, demand for solutions that go beyond remote monitoring, and the increasing need for improved cybersecurity to better protect homes and commercial businesses. The industry is at the very beginning of a convergence of cyber and physical security. To win over high ARPU customers in the new “connected” universe requires a differentiated and strategic approach to creating value, providing customer service, and developing a clear picture of the core economics of the business. We estimate the U.S. market revenue potential for fee-based security systems and devices will reach $62 billion by year-end 2024, compared with an estimated $26 billion by year-end 2017. Attend Security Summit Canada and learn how to compete in the new connected home universe.

 Saliq Khan, Vice President within Institutional Research at Imperial Capital, LLC in New York City
10:00am to 10:15am
Coffee and networking break
10:15am to 11:15am
Extreme Alarm Science Boot Camp
Extreme Alarm Science Boot Camp™ was specifically developed to help lower your company’s loss potential. This advanced curriculum focuses on the duties of alarm and security contractors, central stations, and equipment manufacturers as to the proper application of NFPA 72 and ULC standards. You will also learn how to identify the issues which could potentially expose your company to liability, and how to help minimize your loss potential now.

Presented by Internationally Recognized Forensic Alarm and Security Expert Jeffrey Zwirn, CPP, CFPS, CFE, SET, FASI&T, CHPA-IV, MBAT, President of IDS Research and Development, who will share his unique forensic knowledge and more at Security Summit Canada.

Register now to gain mission critical industry knowledge and networking. The first 50 registrants will receive a free autographed copy of Jeffrey Zwirn’s, Peer Reviewed Book the “Alarm Science Manual,” which is part of the New York City Police Departments (NYPD) core advanced training curriculum.

Speaker: Jeffrey Zwirn, IDS Research & Development, Incorporated
11:15am to 12:15pm
Preserving RMR and Managing Attrition
You work so hard to add new customers - are you working as hard to keep them? Do you know how your attrition stacks up versus other like sized companies in Canada? Join us to understand what drives customer loses. What are the reasons for attrition? What can your organization do to get out ahead and how does this important operating metric affect the value of your business in the marketplace. Bring your experiences and questions and you will leave with some new ideas for sure to manage and reduce your attrition.

Speaker: John M. Brady, TRG Associates Inc.
12:15pm to 1:00pm
Lunch and networking
1:00pm to 1:45pm
The State of the Industry
In this panel discussion, experts from a variety of industry partners – dealers, integrators, manufacturers, distributors, vendors, central stations — discuss everything from technology trends to RMR opportunities to the changing needs, desires, buying habits and demands of Canadian consumers.

Moderator: Neil Sutton, editor, SP&T News

  • Dan Marston, President, Dfendus
  • Kim Caron, Director, Business Development Canada, Armstrong’s National Alarm Monitoring
  • Tim Saunders, Senior Vice President Sales and Marketing, G4S Canada
  • Ivan Spector, President, The Monitoring Association
1:45pm to 2:45pm
Your Company On Trial!™ Now What? 
Go behind the scenes of forensic investigations. This session will provide advanced scientific, technical and forensic alarm and security information that can be immediately implemented into any size company. This program will also provide attendees with information on actual forensic cases and claims where alarm systems failed, and/or relating to premises liability claims; the reasons why, and how the judge and/or jury ruled and the damages awarded. This session was created to help alarm and security dealers and integrators, central stations and other security professionals proactively incorporate ways to help lower their companies risk before a loss occurs — beginning even as early as when they are first contracted to perform security surveys, needs analysis, system design, installation, programming, inspection, testing, service, maintain and Central Station Monitoring.

Speaker: Jeffrey Zwirn, IDS Research & Development, Incorporated
2:45pm to 3:05pm
Coffee break and networking
3:05pm to 4:00pm
How to Build a Successful Security Company
All across Canada, there are examples of alarm and security companies that have carved out their own niche to build highly successful and unique businesses. One of them is Provident Security, led by founder and president Mike Jagger. Mike will be on hand to share his story: how he started, his ission, vision and business model, and what the keys to success have been to building, maintaining and growing the Provident brand.

Speaker: Mike Jagger, Provident Security Corp.

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