Session: Preserving RMR and Managing Attrition
You work so hard to add new customers - are you working as hard to keep them? Do you know how your attrition stacks up versus other like sized companies in Canada? Join us to understand what drives customer loses. What are the reasons for attrition? What can your organization do to get out ahead and how does this important operating metric affect the value of your business in the marketplace. Bring your experiences and questions and you will leave with some new ideas for sure to manage and reduce your attrition.